The Palace Promise
Our Policies
Your time with us should feel easy and special from the moment you book. Here's how we take care of you.
Booking & Walk-ins
Book ahead for Gel-X, Builder Gel, custom nail art, and groups so we can save the right amount of time just for you. Prefer to drop by? Walk-ins are always welcome, but booking ahead is the surest way to get the exact time you want, especially on weekends.
No Deposit Required
We don't require a deposit for regular appointments. Please reserve the right service and arrive on time so we can take proper care of every guest.
Cancellations & No-Shows
Please cancel or reschedule at least 24 hours ahead when you can. Guests with repeated no-shows may be asked to book by phone or text so we can help pick the right time and service.
Late Arrivals
Life happens, and we completely understand. A quick call or text helps us take care of you. We'll hold your spot for 15 minutes. After that, we may need to shorten or reschedule your service to respect the next guest's appointment.
Product Removal
If you currently have acrylic, Gel-X, dip, or builder gel from another salon, please book a removal add-on or send us a photo before your visit. Removal may require extra time and cost, and we'll make sure there's time for a patient soak-off.
Custom Nail Art & Design Quotes
We love a creative challenge. Bring or text inspiration photos, and we'll confirm the right design level, price, and time before we begin. No surprises at checkout.
Our 1-Week Promise
We stand behind our work. If your gel polish, Gel-X, or builder gel lifts, chips, or peels within 7 days of your appointment, send us a clear photo and we'll schedule a complimentary touch-up when available. This covers the original service performed at Palace. It does not cover damage from impact, picking or biting, snags from extra length, work or activities that stress the nails, products applied at another salon, or a change of mind about color or design. Those may need a paid repair. We don't offer refunds on completed services, but we will always do our best to make things right.
Aftercare & Maintenance
A few simple habits go a long way: apply cuticle oil daily, avoid picking or peeling, wear gloves around harsh chemicals, and try not to use your nails as tools. Most sets look best with a refresh every 2 to 4 weeks (Gel-X 3 to 4 weeks; pedicures about every 4).
Payments
We accept cash, debit, and credit cards. Paying with cash always gets you our best price. Every service has two prices: a cash price and a card price, and the card price, for both debit and credit, runs 3% higher to cover the card networks' processing cost. Tips are always appreciated, and cash tips go straight to your artist. Your balance is due at the end of your service.
Guests & Children
To keep the salon relaxing and safe for everyone, we kindly ask that extra guests join only if they're also being pampered, and that little ones are supervised at all times. Your comfort and safety are always our priority.
Gift Cards
Gift cards make a lovely present for birthdays, holidays, thank-yous, and every little celebration in between. Physical gift cards are available in the salon: stop by the front desk, pick an amount, and we'll have it wrapped and ready to give in minutes.
Clean Tools & Sanitation
Metal implements are cleaned and disinfected between guests, single-use files and buffers are never reused, and fresh pedicure liners are used for each service. Our team follows Florida salon sanitation standards so you can relax from the moment you sit down.
Questions about any of this? Contact us. We're happy to help.
Ready for your Palace visit?
Reserve your spot online, call us, or simply walk in. We're open evenings and Sundays in Midtown Tallahassee.